Contact us

We’d love to hear from you. At Lauven, we’re dedicated to offering a seamless shopping experience and timeless designs. Whether you have a question about your order, need guidance on sizing, or simply want to share feedback — our team is here to help.

Customer Support

• Email: help@lauven.shop
• Address: INTERNATIONAL ECOMMERCE GROUP LP, 5 South Charlotte Street, Edinburgh EH2 4AN, United Kingdom
• Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
• We aim to respond to all emails within 1–2 business days.

Messages received outside these hours will be answered the next working day.

Company Information

The lauven.shop store is operated by INTERNATIONAL ECOMMERCE GROUP LP, a limited partnership registered in Scotland (Companies House no. SL034503).

• Registered address: 5 South Charlotte Street, Edinburgh EH2 4AN, United Kingdom
• Email: help@lauven.shop

Returns & Exchanges

Returns are handled through our automated returns portal. Once your return is approved, our team will send you the return address and full instructions by email.